Arrival

Installers will arrive at the schdualed time and date ready for installation.

Communication

If there will be no one in the home a contact number must be left in the event of a problem or change of procedure associated with the job. All changes must be approved by the owner, manager, or other authorized person available onsite or by phone.

Appliances – Furniture - Toilets

There is an addition charge for these items.

Floor preparation

You should expect typical floor preparation charges to prevail, unless there is more floor preparation needed than usual.

Over existing vinyl:

Floor patch will be applied to all areas of Vinyl with embossing in order to prevent the old vinyl pattern from "telegraphing" through to the new layer of vinyl. No more than two layers of vinyl will be installed on the floor. If there are two layers of vinyl already installed, both layers will have to be removed prior to installing the new layer of vinyl and/or a new sub floor may need to be installed.

Concrete floors:

All cracks and holes in new and existing concrete floors will be filled and leveled.

Gypsum-based floors:

All cracks and voids in new and existing floors will be filled and leveled.

 Floor repairs

Upon the discovery of any unforeseen floor damage, installer will notify the manager at once. Any additional charges must receive approve 

Installing Underlayment,

All nails screws and staples will be counter-sunk. All seams and hammer indentations, screw holes, voids etc. will to be filled and leveled with a floor-patching compound.

Approved underlayment

You may specify which type of underlayment that you wish to be used. There are several choices. Particle board, Plywood, Luan, Structure wood or specialty wood products.

Underlayment thickness

You may specify the desired thickness that you wish to be used. If you are removing a damaged ½ inch thick board, then by all means replace it with a new board at least the same thickness. I recommend that if you use particleboard or plywood, that it be no less than 3/8" thick to insure stability.

Transitions

Installers will install all new metal transitions. You can specify silver or gold colors. There are two basic types of transition metals, flat-bar and clampdown. Flat-bar is a flat piece of colored metal with nail holes every few inches. There are matching silver and gold nails that are to be used with this type of transition. Clampdown transition is affixed to the floor and the carpet is stretched over it and tucked under a metal hood that is then hammered down to hold the carpet in place.

You can specify flat-bar transition metals to be either gold or silver and in 1 inch or 1-½ inch widths. The 1-inch wide flat-bar is most common.

Carpet seams

You can expect that carpet seams should not be too obvious. A well-done carpet seam should be hard to notice. It should not stick out like a sore thumb. If a carpet seam looks bad it should be brought to the attention of the installer as soon as possible. Proper seam placement is important. The worst place for seams is in heavy traffic areas; every attempt will be made to place seams in low traffic locations.

Vinyl seams

All vinyl seams will be properly sealed with the manufacturers recommended seam sealer. Best location for vinyl seams are under appliances. Never allow a seam placed under a table and chairs.

Timely completion

You can expect that most carpet and vinyl installation jobs would be completed in one day,

Completed job

All new carpet will be vacuumed (not all installers will vacuum) and all carpet and pad scraps will be hauled away. The walls will all be nicely tucked in. Seams will be neat and not have any loose strings sticking up. The carpet will be stretched in tight and there will not be any loose areas. All new metal will be installed.

Upon completion all vinyl areas will be free of any excess glue and all areas swept clean. All excess vinyl and debris will be removed from the unit. All lights and heaters will be turned off. All keys will be returned (if applicable) and all window and doors will be locked upon departure.